Use the new, cost-effective collection and returns service provided by our logistics partner Swiss Post. Fill in the online collection order, attach your delivery note or our service sheet, place the tool in the package and away you go.
Swiss Post form
Max. 30 kg and 100 x 60 x 60 cm per standard package
Packaged in accordance with Swiss Post’s terms and conditions
For just CHF 30, the package will be collected from you and returned to you. This charge will be added to the cost of the repair of your device. This also applies to additional costs.
- Bulky items + CHF 60
- Additional packages + CHF 20 (max. 5 items)
Generally from 7.30 a.m. onwards on the following day. If the package cannot be found, is too heavy or too large or is not packed correctly, we will have to pass all costs incurred on to you.
- Personal delivery to a reception area or building entrance
- Packages left in a storage box or building entrance
- Freight forwarding
- Collection available in Switzerland and Liechtenstein only, with an official address required
- No collections on building sites
- Confirmation via e-mail and link (protection from misuse)
- Collection date max. 10 days in advance
- Up to 5 packages per collection
- Collection as part of a home delivery round
- Postman will bring a w.frei ag address label
- As the sender, you will receive a receipt
- Parcel tracking for both sender and recipient